How do I return my online order?
- Click here to download, print and complete a Returns form.
- Repack the goods in their original packaging to our Returns Department; remember to enclose the completed returns form.
- Do all this within 14 days of receiving your order and please ensure goods are returned in their original condition, unused and in the original packaging with all labels attached.
Nevisport - Returns Department
How should I send it?
We recommend that all returned items are sent using a carrier who can supply a 'proof of posting' certificate. The goods are your responsibility until they reach our Returns Department.
Do I have to pay to return?
We're sorry but we don't offer a free returns service.
We will however exchange any unwanted returns and re-send them using our priority service without any further charge.
You've sent me the wrong items
Occasionally mistakes do happen. We're sorry if this has happened to you, but you have our promise that we'll do our best to get the right items to you as soon as possible.
Please get in touch with our Customer Service team to organise a return.
The item I received is faulty
If the item your received is faulty please get in touch with Customer Service to resolve the problem.
How long can I keep my order before returning?
We ask you return your items to us within 14 days of receiving them. If you are out with the 14 days please get in touch with Customer Service to see if we can find a resolution.
How long will it take to process my return?
Returns are typically processed within 48 hours of us receiving the goods back.
Please allow up to a week for refunds to show on your account. This time frame is dictated by your bank or card issuer and we have no control over it.
Refunds are always made back to the original form of payment.
And when will I receive my exchange?
Exchanges are typically processed and despatched within 48 hours of us receiving the goods back.
We are only able to exchange items where a different size of the same item is requested. You can place a new order if alternative items are required, and return the original item to us for a refund.
If we haven't the stock available we'll refund you and send you an email to let you know.
Consumers right to cancel
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number, either by post or email via firstname.lastname@example.org. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Anything else I need to know?
Certain products may have a different returns policy, which is normally stated within the product description.
Base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty.
Climbing Equipment Returns Policy
Please note that for your safety we are unable to exchange or issue a refund for any new and unused climbing equipment once it has left our premises. Please bear this in mind before you make your purchase. (This does not affect your statutory rights.)
You can see our full returns and cancellation policies in the sites Terms Conditions