Terms & Conditions of Sale - Nevisport Online
The Terms and Conditions listed below apply to the sale and purchase of goods between you and Nevisport Ltd. These Terms and Conditions do not affect your statutory rights as a consumer. By ordering any product from the Nevisport website you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.
An order confirmation email is sent to confirm receipt of your order. This email is a confirmation of the goods ordered but does not constitute order acceptance or confirmation by Nevisport. Payment is taken from your card at the time that we receive your order. If we are unable to supply the ordered goods you will be contacted as soon as possible and you will receive a full refund of the price paid for the goods. Acceptance of your order and completion of the contract between you and Nevisport will take place on despatch to you of the goods ordered unless we have notified you that we do not accept your order or you have cancelled it.
Buying Skis Online
Bindings will be supplied un-mounted in all cases, as it is unsafe to set up skis without the rider being present. Binding set up is a free service offered on all skis purchased at nevisport.com. Simply visit any one of our stores with ski servicing facilities, produce your online invoice and we’ll do the rest.
Whilst we try to ensure that all prices on the website are accurate, errors may occur. Where we discover an error in the price of the goods ordered we will inform you as soon as possible and give you the option to either re-confirm your order at the correct price or cancel the order. If we are unable to contact you we will treat the order as cancelled. Prices quoted throughout our online store include standard UK VAT where appropriate. We reserve the right to change our prices at any time. Please note that on occasions some colours in a particular style are at a different price to others. This happens when we have discontinued a colour and have reduced the price.
Please note that sale product availability is not guaranteed and we will inform you by email if your chosen product(s) are sold out. Please allow 5-10 working days for delivery of sale items.
For our current delivery charges, please see our Delivery Guide
Our aim, but not guarantee, is to dispatch goods within 24 hours of ordering (orders placed Monday – Thursday) please allow up to 7 working days for delivery. Deliveries will be made Monday – Friday between 8am and 5.30pm. Delays may be experienced during certain times of the year e.g. during sale times and holidays. Deliveries to remote areas of the country may take longer to deliver than times specified. Your goods will be delivered using either Royal Mail or a specialist carrier. All deliveries will need a signature on receipt and if there is no one present to receive the delivery a card will be left. You may specify an alternative delivery address at the time of placing the order if you choose.
Redirection of Consignment Once Despatched:
Unfortunately, we regret to say there is a £20 surcharge should the parcel need to be re-routed to a different address once despatched (We do recommend that all orders are sent to an address where a signature is available, for example your place of work). This charge is levied by our couriers.
For our returns policy, please Click Here.
Unsuitable or defective items may be returned for refund or exchange providing they are received back at our returns department within 14 days of the original delivery date in brand new, unused condition, in the original packaging and accompanied by a completed returns form. We recommend that all returned items are sent using an insured delivery service for your own protection. A redelivery charge (at our standard rates) will apply to all items returned for exchange. Defective products will be replaced without a further delivery charge.
Please note that base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty.
The address for any returns is:
Nevisport - Returns Department
149 Vermont Street
Consumers right to cancel
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made / customised products). Order cancellations must be made in writing to Customer Services quoting your order number, either by post or email via firstname.lastname@example.org. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
The product must be the same size, colour and specification. The product must be in stock with the authorised online competitor when you submit your price pledge enquiry. Our price pledge does not cover items available from private individuals or sole traders or on auction sites. We can only attempt to match cheaper offers from UK based online sources; offers from in-store, mail order or sale prices (even online) cannot be considered. Our price pledge can only be made on items before purchase, any items purchased before making a price pledge enquiry will not be discounted. As stated we can only try to match our competitors, we cannot guarantee a discount or even a price match in some cases.