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Returns and Exchanges

How do I return my online order?
  • Download and complete the returns form found at the bottom of your confirmation email. Alternatively, you can download it here
  • Repack the goods in their original packaging and send to our Returns Department. Remember to enclose the completed returns form.
  • Do all this within 60 days of receiving your order and please ensure goods are returned in their original condition with all labels attached.

Nevisport - Returns Department

High Street
Fort William
Scotland
PH33 6EU

How should I send it?

We recommend that all returned items are sent using a carrier who can supply a 'proof of posting' certificate. The goods are your responsibility until they reach our Returns Department.

Do I have to pay to return?

We're sorry but we don't offer a free return service.

We will however exchange any unwanted returns and re-send them using our priority service without any further charge. 

You've sent me the wrong items?

Occasionally mistakes do happen. We're sorry if this happened to you, but you have our promise that we'll do our best to get the right items to you as soon as possible.

Please contact us and let us know.

The item I received is faulty?

If the item you received is faulty please get in touch with Customer Service to resolve the problem.

How long can I keep my order before returning?

We ask you return your items to us within 60 days of receiving them. If you are out with the 60 days please get in touch with Customer Service to see if we can find a resolution. 

How long will it take to process my return?

Returns are typically processed within 48 hours of us receiving the goods back.

Please allow up to a week for refunds to show on your account. This time frame is dictated by your bank or card issuer and we have no control over it. 

And when will I receive my exchange?

Exchanges are typically processed and despatched within 48 hours of us receiving the goods back. 

We are only able to exchange items where a different size of the same item is requested. You can place a new order if alternative items are required, and return the original item to us for a refund. 

If we haven't the stock available we'll refund you and send you an email to let you know. 

Consumer right to cancel

In addition to our returns policy, under the Distance Selling Regulations EU customers have fourteen days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made/customised products).

Order cancellations must be made in writing to Customer Service quoting your order number, either by post or email via orders@nevisport.com. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

Anything else I need to know?

Certain products may have a different returns policy, which is normally stated within the product description. 

Base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty. 

You can see our full returns and cancellation policies in the sites Terms and Conditions.

Climbing Equipment Returns Policy?

Please note that for your safety we are unable to exchange or issue a refund for any new and unused climbing equipment once it has left our premises. Please bear this in mind before you make your purchase. 

This does not affect your statutory rights. 

You can see our full returns and cancellation policies in the sites Terms & Conditions

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