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CORONAVIRUS INFORMATION

Last Updated: 01/04/2020 14:00

TEMPORARY CLOSURE - COVID-19

We have taken the difficult decision to close our website and all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times. It has been our pleasure to have provided you with clothing to protect you and your families from all of nature’s elements.

If you have placed an order, we are working hard on getting this to you. For any enquiries please email orders@nevisport.com, please bear with us as this is taking longer than normal to reply due to staffing constraints and keeping our employees safe. For details on returns and courier advice please see our below FAQs.

Thank you for your understanding and support, the safety of our employees and customers is very important to us during this difficult time. Thank you to all our wonderful employees for their hard work through these challenging times. Please stay safe and healthy and we look forward to seeing you all again soon.

How prepared are Nevisport shops to protect your customers and staff working in store?

We have increased our hygiene procedures and are providing regular updates to all Nevisport staff to ensure they have appropriate advice.

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Are you going to be closing your shops?

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Will your opening hours remain the same in your shops?

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Can I still plan an order online for delivery?

As of 01/04/20 we have taken the difficult decision to temporarily close our website to protect our staff, customers and our communities in these very trying times.

Can I still receive delivery of parcels safely?

Yes, if you placed on order on 01/04/20 or prior to then. National health authorities have advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Should I be concerned about touching an order I have received or collected?

Advice from National health authorities have confirmed that there is no current evidence that suggests the virus can be transmitted from packages.

What if I am self isolating, or do not wish to come into contact with a delivery courier driver?

For Nevisport orders, carriers are:

  • encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
  • not handing over our hand-held devices to customers to capture electronic signatures
  • asking drivers to log the name of the person accepting the item
  • posting a customer contact card to advise of other ways to arrange receiving delivery

Are deliveries of parcels arriving on time?

Deliveries are currently a day delayed due to staffing constraints during these difficult times. Thank you in advance for your understanding. Our carriers will contact customers who are affected on a case-by-case basis. More significant updates will be posted online. Please check our website for the latest information.

Can I exchange a product at the moment?

Unfortunately we have to temporarily suspend our exchange service, this is due to staffing constraints and using store locations to send out web orders. If you want to return the item instead you can do this. We apologise for the inconvenience during this difficult time.

I'm self isolating, how do I return a product?

We already have in place a 60 day return or exchange period. Please post back order within this time period for a full refund. For full details on where and what forms to post back please see our Returns Page www.nevisport.com/returns-and-exchanges. Please ensure you have a tracking receipt for your return so you can monitor how long your parcel takes to get back to us, during these challenging times it may take couriers longer than normal.

Prefer to speak to us instead?

Email our Customer Care team on orders@nevisport.com, please bear with us as this is taking longer than normal to reply due to staffing constraints and keeping our employees safe.

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