CORONAVIRUS INFORMATION

Last Updated: 07/08/2020 14:00

WEBSITE & SELECTED STORES OPEN - COVID-19

With the lockdown easing in some areas of the UK, we are now able to reopen some of our stores in England & Scotland & our website. In order to do this safely we’ve made some changes to these stores & disbribution centers in accordance with the government’s advice on social distancing. Please see a full list of the first stores to reopen below.

If you have placed an order, we are working hard on getting this to you. For any enquiries please email orders@nevisport.com, please bear with us as this is taking longer than normal to reply due to staffing constraints and keeping our employees safe. For details on returns and courier advice please see our below FAQs.

Thank you for your understanding and support, the safety of our employees and customers is very important to us during this difficult time. Thank you to all our wonderful employees for their hard work through these challenging times. Please stay safe and healthy and we look forward to seeing you all soon.

How prepared are Nevisport shops to protect your customers and staff working in store?

We have increased our hygiene procedures with social distancing measures and are providing regular updates to all Nevisport staff to ensure they have appropriate advice.

Are you going to be closing your shops?

We have reopened some of our stores, with increased hygiene procedures, social distancing measures & encouraged contactless payments. Some stores remain temporarily shut & look to regularly revise.

Will your opening hours remain the same in your shops?

As of 23/03/2020 we have taken the difficult decision to close all our stores temporarily across the UK to protect our staff, customers and our communities in these very trying times.

Can I still plan an order online for delivery?

As of 12/06/20 the Nevisport website is back online fully operational, allowing you to purchase Nevisport products online 24-7

Can I still receive delivery of parcels safely?

Yes. National health authorities have advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Should I be concerned about touching an order I have received or collected?

Advice from National health authorities have confirmed that there is no current evidence that suggests the virus can be transmitted from packages.

What if I am self isolating, or do not wish to come into contact with a delivery courier driver?

For Nevisport orders, carriers are:

  • encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
  • not handing over our hand-held devices to customers to capture electronic signatures
  • asking drivers to log the name of the person accepting the item
  • posting a customer contact card to advise of other ways to arrange receiving delivery

Are deliveries of parcels arriving on time?

Due to social distancing restrictions we have in place in our distribution centre we are currently experiencing a small delay in despatching orders. Standard Deliveries are typically being delivered in 3-5 days, and our Express Delivery service is being delivered in 1-3 days.

Can I exchange a product at the moment?

Unfortunately we have to temporarily suspend our exchange service, this is due to staffing constraints and using store locations to send out web orders. If you want to return the item instead you can do this. We apologise for the inconvenience during this difficult time.

I'm self isolating, how do I return a product?

We already have in place a 60 day return or exchange period. Please post back order within this time period for a full refund. For full details on where and what forms to post back please see our Returns Page www.nevisport.com/returns-and-exchanges. Please ensure you have a tracking receipt for your return so you can monitor how long your parcel takes to get back to us, during these challenging times it may take couriers longer than normal.

How do I return a purchase made in a store?

If you have bought something from our store that needs to be returned, please hold on to your item with the receipt until the store reopens. We will honour any late returns within 14 days from the point at which stores reopen.

Prefer to speak to us instead?

Email our Customer Care team on orders@nevisport.com, please bear with us as this is taking longer than normal to reply due to staffing constraints and keeping our employees safe.