No, at the moment Nevisport.com does not ship outwith the UK.

We deliver throughout the UK, Northern Ireland, Scottish Islands and Isle of Man.

Please allow up to 5 working days for delivery. We aim to have weekday orders dispatched within 24 hours and with you soon after that via our couriers, orders will arrive between 8am and 5pm Monday through to Friday. Please note due to high order volumes and Covid-19 saftey procedures, some orders may take slightly longer to process at the moment. We will keep you informed on the status of your order via email.

As you may expect, delays may occur at certain times of the year, so we recommend customers use their order tracking codes to stay updated.

Adverse weather conditions may disrupt and delay the delivery of parcels also.

Our couriers will leave a calling card if you are not home to accept your delivery. This will allow you to either rearrange delivery or give you information on how to collect from a local access point.

We use Parcel Force and Royal Mail, dependent upon the value/weight of your order and the location we ship your order from as some items are sent directly from our stores.

Yes, at checkout you will be given the option to enter a suitable delivery address different to your billing address, which can be a place of work.

If there are any items missing from your order please contact us immediately so we can track it down for you. You have 7 days to let us know about the missing item.

Nevisport understands that buying online doesn’t always offer the same experience as actually seeing the goods in store, because of this we’ve tried to make our online returns process as easy as possible.

Unfortunately we can't process exchanges when your order is returned to us, but if you post your order back to us please contact our customer service team and let us know if you intend to order a replacement.

Simply:

• Send the items and completed form to our Returns Department.
• Do all this within 60 days of receiving your order and please ensure goods returned brand new, unused and in the original packaging.

We recommend that all returned items are sent using an insured delivery service for your own protection e.g. Parcel Force, City Link etc. We will refund reasonable carriage costs incurred by returning defective items but we expect you to choose a cost-effective method of carriage in preference to an expensive next-day service.

Please note that base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty

See Terms & Conditions for detailed information.

Nevisport - Returns Department

Nevisport Returns Department
Unit 2 Claremont Centre
14 Durham Street
Glasgow
G41 1BS

It is possible for you to return your order to a Nevisport store for an exchange. Not all our stores stock the same items, so it might be a good idea to phone ahead of your visit to find out if we have what you are looking for. If a refund is required some of our stores can also accept items for a refund. These stores are Aviemore, Fort William, Glasgow, Kendal and Middlesbrough. They will accept the item in store and contact our customer service team to process the refund onto your original payment method. If you can't make it to any of the stores listed and require a refund, please post back to us as above. Unfortunately we can't process exchanges when your order is returned to us, but if you post your order back to us please let us know if you intend to order a replacement.

On arrival at the store you should provide the original receipt supplied by email and ensure the item is new, unused and still in its original packaging.

All refunds are made to the original card used for purchase. To stop fraud and to protect you we cannot make any exceptions to this rule.

No, you may proceed and buy as a guest, create an account or login.

Registering an account does, however, have its benefits. This includes the ability to save your basket and check the status of your order

No, following GDPR regulations it is your choice whether or not to receive marketing emails from us. Our marketing emails are infrequent and will only contain information relevant to products we know you'll be interested in. We occasionally send out special promotions to our customers via email that we don't share elsewhere.

If you no longer want to receive these emails, you can easily unsubscribe by clicking the "Unsubscribe" link at the bottom of each email or simply log in to your Nevisport account online and untick the "Subscribe to newsletter" box.

You can reset your password by clicking the "Forgotten your password?" link on the log in page. You will then be sent an email with instructions on how to reset your password.

If you do not receive the password reminder email through, please start by checking your spam folder for our email. If you still can’t find it please contact customer services.

If the item you previously looked at is now out of stock, please contact our Customer Service team who will be able to advise if the item will be restocked or if we have any available in one of our stores.

To find your closest store, please visit the store finder on our homepage.

Opening times vary so we encourage you to call the stores direct before traveling

 The H represents half e.g. 9h = 9.5.

Yes, several of our stores have a workshop. Please call your nearest store to check availability and price of the service.

Yes, both our Fort William and Aviemore store have plastic boots and axes for hire please see the relevant store page for more information.

No sorry, all equipment hire is on a first come first served basis.

Sorry, we only offer members a discount in store on production of a valid membership card the discount only applies to full priced items purchased.

Sorry, we no longer offer price match.