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Returns and Exchanges

Important: please note that, due to social distancing measures implemented at our returns warehouse in response to COVID-19, we are experiencing a slight delay in issuing refunds.The processing of faulty returns will be resumed once restrictions have been lifted on social distancing.

How do I return my online order?
  • Download and complete the returns form found at the bottom of your confirmation email. Alternatively, you can download it here
  • Repack the goods in their original packaging and send to our Returns Department. Remember to enclose the completed returns form.
  • Do all this within 60 days of receiving your order and please ensure goods are returned in their original condition with all labels attached.
  • If you are returning a web order to one of our shops please print out your order confirmation. If you cannot locate your order confirmation please contact us. We will resend your order confirmation to the email address provided when the order was originally placed. 
  • We recommend that all returned items are sent using a carrier who can supply a 'proof of posting' certificate. The goods are your responsibility until they reach our Returns Department.

Trespass & Nevisport - Returns Department

Freight Village
Unit 5
Buchanan Business Park
Cumbernauld Road
Stepps
Glasgow
G33 6HZ

We recommend that all returned items are sent using a carrier who can supply a 'proof of posting' certificate. The goods are your responsibility until they reach our Returns Department.

HOW DO I RETURN SOMETHING BOUGHT IN A NEVISPORT STORE TO YOU?

COVID-19 Update; due to current restrictions & temporary store closures. We can refund or exchange any store purchases once stores reopen, outwith the 60 day policy we normally have in place. Thank you for your patience & understanding during this difficult time.

You can return any unwanted items to your local Nevisport store within 60 days of the original purchase, providing that they are in the condition you received them in, with all tags attached. If you have proof of purchase, please bring it with you. If not, please contact your local store.

Please return any items purchased in store to your local Nevisport shop. To locate your local store, please click here.

Do I have to pay to return?

We're sorry but we don't offer a free return service.

You've sent me the wrong items?

Occasionally mistakes do happen. We're sorry if this happened to you, currently due to COVID-19 situation please return to us for a full refund and contact our Customer Service Team.

Please contact us and let us know.

The item I received is faulty?

If the item you received is faulty please get in touch with Customer Service to resolve the problem.

How long can I keep my order before returning?

To return any items please read our terms and conditions below:

You can return any item for a refund within 60 days of receiving your original order, your refund will be processed by our customer care team not by the store.

Unfortunately we can not temporarily offer an exchange service due to COVID-19 situation, if you return goods for exchange these will now receive a refund. We apologise for the inconvience.

We'll refund the price you purchased your item at - this includes sale items.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.

We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We recommend you obtain proof of postage. Our returns address is: Trespass Freight Village, Unit 5 Buchanan Business Park, Cumbernauld Road, Stepps Glasgow, G33 6HZ

If you have lost your returns note, please to print a new one.

Please note, any Garmin or underwear product(s) are only to be returned via post and are not able to be exchanged.

How long will it take to process my return?

It can usually take up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.

If your return has not reached us after 10 working days, please track your items to see their status. If you have still not received your refund or exchange please get in touch with Customer Service

And when will I receive my exchange?

Unfortunately we can not temporarily offer an exchange service due to COVID-19 situation, if you return goods for exchange these will now receive a refund. We apologise for the inconvience.

Exchanges are typically processed and despatched within 48 hours of us receiving the goods back. 

We are only able to exchange items where a different size of the same item is requested. You can place a new order if alternative items are required, and return the original item to us for a refund. 

If we haven't the stock available we'll refund you and send you an email to let you know. 

Consumer right to cancel

In addition to our returns policy, under the Distance Selling Regulations EU customers have fourteen days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made/customised products).

Order cancellations must be made in writing to Customer Service quoting your order number, either by post or email via orders@nevisport.com. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

Anything else I need to know?

Certain products may have a different returns policy, which is normally stated within the product description. 

Helmets both climbing and ski are only refundable or exchanged within 7 days once delivered provided the item is returned in an unused condition.

Base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty. 

Drilled Skis are non returnable once set to the information provided.

Perishable Goods are non returnable.

You can see our full returns and cancellation policies in the sites Terms and Conditions.

Climbing Equipment Returns Policy?

Please note that for your safety we are unable to exchange or issue a refund for any new and unused climbing equipment once it has left our premises. Please bear this in mind before you make your purchase. 

This does not affect your statutory rights. 

You can see our full returns and cancellation policies in the sites Terms & Conditions

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