Complete the returns form enclosed in your parcel.

If you no longer have your Returns Form, you can download it here. 

Repack the goods in their original packaging and send to our Returns Department. Remember to enclose the completed returns form.

Do all this within 60 days of receiving your order and please ensure goods are returned in their original condition with all labels attached.

We recommend that all returned items are sent using a carrier who can supply a 'proof of posting' certificate. The goods are your responsibility until they reach our Returns Department.

You can return any item for a refund within 60 days of receiving your original order, your refund will be processed by our customer care team not by the store.

If you have received your order incorrectly or not as described, please contact us before posting the item back.

Please note that we cannot accept returns on swimwear, underwear, face masks or face coverings with the exception of faulty merchandise. Wetsuits must be returned to us in the original packaging.

Return to your local Asda Store for only £3.00

You can return your parcels at over 600 Asda stores!

The cost of returning items at an Asda store will be deducted from your refund (unless the goods are faulty or an incorrect item has been sent).

Here’s how to return at Asda:

1. If you have received an Asda toyou return label with your parcel, please attach this label to your parcel. If not, visit the toyou website here to print a label at home or you can print one in an Asda store.
2. Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda store; remember to include your returns note!
3. Asda toyou will do the rest

4. Remember to keep hold of your receipt to track your parcel, which you can do here.

   We will update you via email once your return has been processed.

   Asda Online Grocery - Parcel Returns Service:

   Asda toyou are offering a new returns service for customers using our Asda Online Grocery service. This will allow you to return your parcels with your Grocery Home Delivery Driver.

   This is being offered at 300 stores across the UK.

   How does it work?

   Present your QR Code or labelled parcel to the Asda driver and we will do the rest. Simple!

   • Convenient service with no extra costs
   • No need to book a slot for a returns pick up
   • Helps reduces the carbon footprint and saves you an extra journey

   Click here to see eligible postcodes

It is possible for you to return your order to a Nevisport store for an exchange. Not all our stores stock the same items, so it might be a good idea to phone ahead of your visit to find out if we have what you are looking for. If a refund is required some of our stores can also accept items for a refund. These stores are Aviemore, Fort William, Glasgow, Kendal and Middlesbrough. They will accept the item in store and contact our customer service team to process the refund onto your original payment method. If you can't make it to any of the stores listed and require a refund, please post back to us as above.

On arrival at the store you should provide the original receipt supplied by email and ensure the item is new, unused and still in its original packaging.

Please return any items purchased in store to your local Nevisport shop. To locate your local store, please click here.

Yes. Unfortunately we don't offer a free returns service. If you have received your item incorrectly or not as described, please contact us before posting the item back.

Occasionally mistakes do happen and we're sorry if this happened to you. Please contact our Customer Service Team.

Please contact us and let us know.

If the item you received is faulty please contact us to resolve the problem.

You can return any item for a refund within 60 days of receiving your original order, your refund will be processed by our customer care team not by the store.

To return any items please read our terms and conditions below:

Your refund will be processed st the price you purchased your item at - this includes sale items.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and won't be damaged on the way.

We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We recommend you obtain proof of postage. Our returns address is: Nevisport Returns Department, Unit 2 Claremont Centre, 14 Durham Street Glasgow, G41 1BS

If you have lost your returns note, please to print a new one.

Please note that we cannot exchange or accept a return on swimwear, underwear, face masks or face coverings with the exception of faulty merchandise

It can take up to 10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

Any refund will be automatically issued to the payment method you used to place your original order. This can typically take up to 10 working days, depending on your payment method.

If you’ve returned more than one order in the same parcel, please allow 36 hours for all your returns to be completed.

If your return has not reached us after 10 working days, please track your items to see their status. If you have still not received your refund please get in touch with Customer Service

Currently we do not offer an exchange service, please follow return policy to send items back. 

In addition to our returns policy, under the Distance Selling Regulations EU customers have fourteen days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made/customised products).

Order cancellations must be made in writing to our Customer Services quoting your order number, either by post or email via customerservice@nevisport.com. In this case, we will provide a full refund once you have returned the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. 

Certain products may have a different returns policy, which is normally stated within the product description.

Helmets for both climbing and ski are only refundable or exchanged within 7 days once delivered provided the item is returned in an unused condition.

Base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty.

Drilled Skis are non returnable once set to the information provided.

Perishable Goods & Face Masks are non returnable.

You can see our full returns and cancellation policies in our Terms and Conditions.

Please note that for your safety we are unable to exchange or issue a refund for any new and unused climbing equipment once it has left our premises. Please bear this in mind before you make your purchase. 

This does not affect your statutory rights. 

You can see our full returns and cancellation policies in the sites Terms & Conditions. 

Contact us at customerservice@nevisport.com and one of our team members will get back you shortly